Ordering

The first time you visit the Keto Chow site using a browser that supports notifications, you’ll get a prompt to allow notifications. Looks like this in Firefox:

And it looks like this in Chrome:

The Notifications in Chrome look like this. They’ll show up whenever a new blog post goes up on the site:

If you want to stop them, it’s super easy and you can do it in several ways. In Chrome, you can click on the little gear that’s right by the close button on the notification. That’ll take you to chrome://settings/content/notifications where you can remove or block notifications from specific sites:

You can also click on the “Secure” lock immediately to the left of the address bar, and remove notifications for the specific site you’re on:

The instructions for Chrome on mobile devices has you doing the same things.

To remove notifications for a site in Firefox just follow these instructions, or just click the gear icon on a notification and turn them off:

And here are the instructions for Safari.

We ship products in standard USPS Flat Rate boxes/envelopes or other shipping-grade parcels. As a result, the package itself doesn’t provide much information. For US shipments, there will be a “Keto Chow Order #Sxxxxx” at the bottom of the shipping label. International shipments will include a customs declaration, so you can determine what’s inside from that.

We declare Keto Chow as protein powder, and Base Powder as acacia gum. These are the primary ingredients in each, respectively. Inside the box, you’ll find a packing slip detailing the items and quantities within.

The cost for international shipping is a direct relation to how much the US Postal Service (USPS) charges for shipping their Flat Rate packages. We’ve looked into UPS, FedEx, and DHL for international shipments and have encountered several problems:

1. The recipient was liable to pay for the brokerage fees and customs duties when using a carrier other than USPS.
2. Keto Chow does weigh quite a bit, and it’s quite large physically. That makes for an expensive “cubic weight” shipping fees. Using flat-rate boxes reduces that greatly.
3. All of the other carriers I’ve looked into charge more for international shipping compared to USPS.

The solution to many of these is to branch out with local international distributors. We’ve started with Canada, and seen some success. If you know of any importers or distributors in your region, contact us with their information. We’d be happy to reach out to them.

In the meantime, check out our Base Powder, designed for international customers who want to save on shipping. It has everything but the protein (the #1 ingredient by weight and volume), flavor, and sweetener. I have some additional details and info about the Base Powder on this page. When mixed with the right amount of protein powder, you’ll end up with 21 meals of Keto Chow.

We want you to be happy with Keto Chow. We love it and think you’ll love it too. However, we realize that isn’t always the case.

You can find information on Keto Chow’s return policy here.

You can buy Keto Chow online at https://www.ketochow.xyz/products

If you happen to be nearby Draper, UT, feel free to come by our warehouse in person.

Keto Chow
12577 South 265 West, Unit 4A
Draper, UT 84020

We’re open Monday-Friday, 8:00 AM-5:00 PM

Actually, it is! Check out Keto Chow on Amazon to purchase individual samples, sample bundles, 21-meal bags, and electrolyte supplements. In addition, our products are eligible for Prime shipping.

The shopping cart has rules to determine shipping costs. If you have too many items in your cart you may get a message telling you stuff can’t be shipped. Please contact us with the details – usually, it’s a bug Chris can easily fix.

The credit card verification we use is pretty strict. Since November 2015, we’ve never had a chargeback or fraudulent transaction. Your billing address has to exactly match what your credit card company has on file. If in doubt, pull up your card statement and see where they think you live.

If it fails to verify you might still see an “authorize” transaction on your card. This is from Stripe (our processor) saying:

“Hey, does this person have enough money to cover the charge? Cool, here is their address, does it match what you have? No? OK, never mind.”

If it does match then it does what’s termed a “capture” transaction. This is where they charge your card for realsies.

So the good news is: you aren’t charged for the auth transactions, but they do temporarily count towards your credit limit. After a few days, depending on the bank, the pending charges will drop from your account. If you need it, you can sometimes call the bank and get them to release an auth transaction early.

Yes. The question we’re asked the most is, “Do you ship to [country] and how much is shipping?” We ship worldwide. Any place the US Postal Service ships. Our shipping charges correspond directly to the USPS rate based on weight, country, and package size. The online checkout will automatically provide shipping costs for whatever is in the cart.

That said, I want to draw your attention to the Keto Chow Base Powder. It’s designed specifically for international shipping and consists of everything in Keto Chow except for the protein, flavor, and sweetener. The result is a much smaller package that costs far less to ship, especially if you order multiple at the same time. You, source protein powder locally.